Privacy Policy

Last updated: 27/05/2026

1. Who we are

This website is operated by Safe House Locksmiths, a UK-based locksmith and home security service provider.

If you have any questions about this policy, you can contact us at:

2. What data we collect

We may collect and process the following information:

Information you provide directly

  • Name

  • Phone number

  • Email address

  • Address or location details (for service visits)

  • Any message details submitted via contact forms or WhatsApp

Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

  • Approximate location (via analytics tools)

This is typically collected via Squarespace analytics and/or third-party tools such as Google Analytics (if enabled).

3. How we use your information

We use your data to:

  • Respond to enquiries and provide quotes

  • Deliver locksmith and security services

  • Arrange emergency call-outs

  • Improve our website and services

  • Maintain basic records for customer service purposes

We do not sell your personal data.

4. Legal basis for processing (GDPR)

We rely on the following legal bases:

  • Legitimate interest – to respond to enquiries and operate our business

  • Contract – when providing agreed services

  • Consent – for optional marketing communications (if used)

5. Sharing your data

We may share your data with:

  • Website platform provider

  • Email service providers

  • Payment processors (if applicable)

  • WhatsApp (Meta Platforms Inc.) when you contact us via WhatsApp

  • Accounting or legal services (if required)

We only share data when necessary to operate the business.

6. Data retention

We retain personal data only as long as necessary:

  • Enquiry data: typically up to 12–24 months if no service is booked

  • Customer/job records: up to 6 years (for accounting/legal purposes)

7. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw consent at any time (where applicable)

To exercise these rights, contact us using the details above.

8. Cookies

This website uses cookies to:

  • Enable core site functionality

  • Analyse website traffic

  • Improve performance

You can control cookies via your browser settings.

If required, a cookie banner will be displayed when you first visit the site.

9. Third-party services

We may use third-party providers including:

  • Squarespace (website hosting)

  • Google Analytics (if enabled)

  • WhatsApp (for customer communication)

Each provider has its own privacy policy governing how they handle data.

10. Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be posted on this page.